FREQUENTLY ASKED QUESTIONS

 

Q: How many words do you recommend I submit for my artwork?
Q: What happens once I place my order & how long will it take to receive the finished product?
Q: Will I see a proof of my design before it is printed and can I request changes?
Q: Can you print images or logos on my design?
Q: What is your refund and returns policy?
Q: What forms of payment do you accept?
Q: When will my artwork be delivered?
Q: Where do you deliver to and what do you charge?


Q: How many words do you recommend I submit for my artwork?

This is a question we get asked all the time and, to be honest, we can work with any number of words at all. However, if you would prefer a guide, then we suggest 30 - 50 words for our smaller sizes, 50 - 80 words for our medium sizes and 80 - 100+ for our larger sizes.

 


Q: What happens once I place my order & how long will it take to receive the finished product?

Once your order and payment have been received, we will create your bespoke design and email you a proof within 5 working days.  Once you sign off on this we will print and hand-finish your artwork and have it hanging on your wall within 7 working days.

If you are purchasing an item from one of our Limited or Unlimited Collections you will also receive this within 7 working days as all artwork is produced to order.

 


Page Top ↑

Q: Will I see a proof of my design before it is printed and can I request changes?

Free of Charge
The following change requests will not incur any additional costs:

> Colour change(s) to background or word colours.
> Word changes: We understand that after you have placed your order you might realise that you have missed out a word or two. We are happy to add up to three additional words to your design free of charge.

 

Charge per Change Request
The following change requests may incur an additional £15 charge as these will constitute a full re-design:

> Font type change: much time is spent carefully arranging your words to create a well proportioned design. Changes to the font type affects word spacing and layout and therefore a new design layout is required.
> Alteration of layout.

Please note that once you have signed-off on your design proof via email we will not be able to make any further changes.

 

 



Page Top ↑
Q: Can you print images or logos on my design?

Yes, we can print images and logos. The customer is held fully responsible for ensuring there are no copyright violations as More Than Words will not accept liability for infringement. By sending us your image or photograph, you are acknowledging that you are the owner of the image, or have obtained permission from the copyright owner in written form, which permits us to print it in accordance with your order.


Page Top ↑

Q: What is your refund and returns policy?

More Than Words artwork is made to order and we will not accept returns without prior agreement and will only accept returns due to damaged goods logged at receipt and informed to the couriers. On receipt of the returned item we will print a duplicate item and have that delivered to the same address. We will not accept responsibility for any spelling mistakes or colour differences (see COLOUR CALIBRATION) once your design proof has been signed off via email.

When you return a product to us we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, not including postage costs. However, you will be responsible for the cost of returning the item to us.

Orders must be paid for in advance of any design work being undertaken. If a design proof has been created but the physical artwork has not yet been produced then a 50% refund may be offered, if you wish to cancel your order.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

 


Page Top ↑

Q: What forms of payment do you accept?

Our prefered method of payment is via PayPal. Use our shopping basket & pay securely via PayPal’s secure server using your credit or debit card (inc. Mastercard, Visa, Delta, Solo, Switch/Maestro, Amex). You do not need to have a PayPal account to use this payment method, you can simply enter your payment details when prompted.

An email will be sent shortly after your order has been placed to confirm your order and delivery details.

If you would rather not use PayPal to process your payment, we also accept personal cheques and BACS transfers.  Please note that we will not begin work on your artwork until payment has cleared and this may take up to 5 working days.


Q: When will my artwork be delivered?

Once your order and payment have been received, we will create your bespoke word art and email you a proof to sign off within 5 working days.  We will then create your art and have it hanging on your wall within 7 working days.

If you are purchasing an item from our Limited Collection you will also receive this within 7 working days as all artwork is produced to order. 

Page Top ↑
Q: Where do you deliver to and what do you charge?

For all deliveries to UK mainland locations you will need to ensure that someone is home to sign for your artwork. We can deliver to an address other than the purchase address and packages are sent via courier to ensure delivery and traceability. It’s always a good idea to consider giving a work address if you will not be at home during the day. Our couriers deliver Monday - Friday between 9am and 5.30pm. Two attempts at delivery will be made (a card will be left to re-arrange delivery) before the item is returned to us. Should this happen, there will be a £30 re-delivery charge.

If you are located outside UK mainland then please find standard delivery price details in the table below.

Location
Price
UK Mainland
£4.95
N Ireland / Offshore Isles
£25
Europe
£35
USA / Canada
£50
Worldwide
£80


Please note, international customers must accept liability for customs issues and any taxes that need to be paid.

All artwork is bubble wrapped and carefully boxed to ensure safe transit.

 
 
 
 
 
 
Search Engine Tags:
typographic art, typographic artwork, bespoke art, love typography, vintage typographic art, art on canvas, personalized art, personalised art, custom art, vintage framed art, word art, bespoke word art, bespoke destination blind, typography prints, personalised destination blind, personalised bus blind, bus blinds, destinations blinds, personalised children's artwork, words on canvas, personalised word clouds, limited edition art, limited edition typographic art, vintage art, personalised wedding gift, bespoke wedding gift, custom wedding art, christening gift, personalised christening gift, typographic union jack, art, nursery art, handmade reclaimed wood frame, relcaimed typographic artwork, kitchen art, vintage artwork, typography art, gift vouchers, wedding gift vouchers, memories on canvas, personalised words on canvas, children's name art , favourite things on canvas, boxed gift certificates, bus scrolls, unique birthday gift, leaving gift artwork, monochrome prints, personalised splashback